What happens if a client cancels the appointment?

You receive a notification via your business calendar (Google Chrome, Outlook Calendar or Office 365 calendar) as soon as the appointment is rescheduled or canceled.

The prospect can always reschedule or cancel the appointment directly from the confirmation email. 

The prospect will also be able to reschedule or cancel the appointment from the email from which they booked the appointment if the appointment was booked by email.