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Lodago
Knowledge base
Knowledge base
Security
General
9
Is the solution secure?
Do my attendees see my other appointments in my calendar?
Where can I find your privacy policy?
Where can I find your user policy?
Are there any cookies?
See all 9 articles
Your data
9
Is the data protected?
Is my data secured and who owns it?
Do you have access to my personal data?
Is my payment data secure?
How is my billing data managed?
See all 9 articles
Support
Support
5
Is there an installation fee?
Can I book a demo of Lodago?
Can you install the software for me?
Can I book an onboarding session of your solution?
How can I setup my DNS?
Subscriptions
Trial period
0
Lodago Scheduling
9
What are the subscription packages available for Lodago Scheduling?
Are there 24-36 months subscriptions available?
How many licenses can I subscribe to for Lodago Scheduling?
How does the subscription renewal process work?
Are there any preferential rates for non-profit organizations?
See all 9 articles
Lodago Events
6
Is there a limit to the number of emails I can send?
How does the subscription renewal process work?
How do I cancel/terminate my current subscription?
Can I unsubscribe at any time?
Are there 24-36 months subscriptions available?
See all 6 articles
Lodago Scheduling
Availability & Calendar
9
How do I synchronize my professional calendar?
How do I define my availability with Lodago?
How do I choose the language of the calendar and the confirmation message?
Can I adjust my availability depending on different types of appointment?
Can my team access my schedule with Lodago Scheduling?
See all 9 articles
Organisation of the meeting
19
How do my attendee book appointments by email?
How can the recipient interact in the email?
How do I make my calendar appear in my emails?
How can I insert a booking link (on my website, in my email signature, on social media, in automatic emails...)?
How do I specify that the appointment is a videoconference and send the link?
See all 19 articles
Modification / Cancellation of the appointment
5
How does my attendee reschedule appointments?
How do I cancel an appointment?
How do I get notified if my attendee reschedules or cancels the appointment?
What happens if a attendee cancels the appointment?
Will my attendees have to call me to cancel or reschedule?
Notifications
4
What notifications do attendees receive?
How am I informed when an appointment is made, changed or canceled?
How am I notified when an attendee books an appointment with me?
Do I receive a notification when an attendee makes an appointment with me?
Secondary Features & Customisation
10
How do I access my email templates?
Can I share my templates?
Is it possible to customize the calendar?
How to customize my calendar?
How do I choose the colours for the Lodago calendar?
See all 10 articles
Lodago User Guide
18
How to connect to Lodago with SSO?
How do I synchronize my calendar?
How do I synchronize multiple calendars?
How do I create an event?
How do I create a hashtag event?
See all 18 articles
Others
4
Is the Lodago calendar responsive?
Are the emails sent from Lodago responsive?
How does the attendee see the calendar in my emails?
What happens to my appointments if I change my professional calendar?
First steps
4
How do I install the Lodago API key?
How do I install the solution on my CRM?
Are there any customization possibilities?
Is there a browser extension to add for Lodago Scheduling?
Account and Licenses Management
20
I forgot my password, what should I do?
I forgot my username, what do I do?
Which email address should I use for my Lodago account?
How do I access my Lodago account?
How do I configure my Lodago Scheduling user account?
See all 20 articles
CRMs
2
Which CRMs and software is Lodago compatible with?
Lodago Scheduling is not available on my CRM's marketplace, what can I do?
Integration & Prerequisites for using Lodago
Integration
3
With which calendars can I synchronize Lodago?
Which video conferencing software can be integrated to the Lodago solution?
I am switching CRMs, how can I proceed to keep using Lodago?
International
3
Is Lodago available in all countries?
In which languages is the calendar available?
In which languages display prequalification form?
Access
4
Is the solution available for private individuals as well?
For which recipients is the calendar available?
Do I need a calendar to use Lodago?
Can I use Lodago from any browser?
Affiliate Program
Affiliate Program
9
What is the Lodago Partner Program?
Is there a charge for the program?
Do I have to be a Lodago customer to be part of the affiliate program?
What do I have to do to sign up to the affiliate program?
How to become a Lodago partner?
See all 9 articles
Payment & Invoices
Payment & Invoices
9
What payment methods do you accept?
How do I update my payment method?
How do I update my credit card details?
How can I update my billing details?
How do I access my invoices?
See all 9 articles
Contact/Help
Contact/Support
7
How do I talk to an agent?
What are the different contact methods available to Lodago users?
How can I get help?
I have an urgent problem, what do I do?
I am having difficulties, what can I do?
See all 7 articles
Installation/Usage
4
I use a calendar other than Google Calendar, Outlook Calendar, Microsoft 365, how does it work?
Why do some attendees receive a link and not the calendar in the email?
I can't configure my DNS signatures, what should I do?
How do I configure my DNS signatures?
Lodago Events - Admin Users
Getting Started with Lodago Events
4
What is Lodago Events and what features does it offer?
Where do I find my contract information?
How do I add new users to Lodago Events?
How do I update my user details?
Setting Up Global Events
14
How do I set up a new global event?
How do I customize the logo for a global event?
How do I specify the location of my global event?
How do I add a map to my global event?
How do I define the available times to hold meetings during a global event?
See all 14 articles
Scheduling Meetings
8
What is the difference between an on-site and off-site meeting?
What are meeting thresholds?
Is it necessary to set a meeting goal for every event?
Can external attendees automatically reschedule a meeting?
How do I book a new meeting?
See all 8 articles
Global Event Analytics & Reports
5
Do I have access to real-time analytics for global events?
Where do I find my post-event reports?
Can I export, download or print my post-event reports?
What information can I find in post-event reports?
How do I access the analytics for each day of an event?
Form Selection and Customization
2
How do I use the Lodago Event forms?
Will I need to create separate forms in different languages?
Automated Email Invitations
4
How do I set up automated email reminders to keep my attendees informed about upcoming meetings?
How do I create email templates for my meeting invitations?
Can I define the default layout of meeting invitations?
How do I add an external facing agenda to a meeting invitation?
Managing Global Events & Meetings
15
How do you decide which team members can hold meetings during an event?
What is the difference between an on-site and off-site meeting?
What are meeting thresholds?
Can external attendees automatically reschedule a meeting?
Can I add or edit tables and meeting rooms during a global event?
See all 15 articles
CRM Synchronization
3
Is it mandatory to integrate Lodago with my CRM?
How do I choose which data to sync between Lodago Events and my CRM?
What is the difference between ‘new meeting’ and ‘new event’ in the CRM integration section?
Logo & Brand Customization
2
How do I add the logo of my company to Lodago Events?
How can I adapt the branding color of the calendar to meet my branding guidelines?
Administration
2
How do I view my contract renewal date?
How do I update my billing details?
Lodago Events - Internal Attendees
Getting Started with Lodago Events
2
What is Lodago Events and what features does it offer?
How do I update my user details?
Reminders and Notifications
0
Scheduling Meetings
8
How do I hold meetings during a global event?
What is the difference between an on-site and off-site meeting?
What are meeting thresholds?
Can external attendees automatically reschedule a meeting?
How do I book a new meeting?
See all 8 articles
Form Selection and Customization
2
How do I use the Lodago Event forms?
Will I need to create separate forms in different languages?
Email Invitations & Calendar Synchronization
5
Which email address is used to send out automated email invitations?
Do automatic email invitations share the real-time availability of internal attendees with external attendees?
Are all internal attendee calendars synchronized with Lodago?
Can I customize the automated email reminder sequence to keep my attendees informed about upcoming meetings?
Can I personalize the default layout of meeting invitations?
Security & Privacy
1
Are my emails stored on Lodago's servers?
Managing Global Events & Meetings
13
How do I access my global events?
How do I find a specific global event?
Do I have access to real-time analytics for global events?
How do I track the activity of my meeting rooms and tables?
Can I view all my events for a specific global event?
See all 13 articles
