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Lodago
Knowledge base
Knowledge base
Why should you use Lodago?
Why should you use Lodago?
7
What are the key features of the solution?
How is the solution used on a daily basis?
What are the advantages of the solution?
What competitive advantage does your solution provide?
Why Lodago rather than another way of booking appointments?
See all 7 articles
Security
General
7
Is the solution secure?
Do my clients see my other appointments in my calendar?
Where can I find your privacy policy?
Where can I find your user policy?
Are there any cookies?
See all 7 articles
Your data
10
Is the data protected?
Is my data secured and who owns it?
Is the data encrypted?
Do you have access to my personal data?
Is my payment data secure?
See all 10 articles
Subscriptions
General
17
What are the subscription packages available?
What are the different features offered by the different subscription packages?
Is there a limit to the number of emails I can send?
Are there any preferential rates depending on the number of licences?
How many licenses can I subscribe to?
See all 17 articles
Trial period
0
Organisation of appointments, availability & use
Availability & Calendar
13
How do I synchronise my professional calendar?
How do I define my availability with Lodago?
How do I set my availability in Google Calendar?
How do I set my availability in Office 365?
How do I set my availability in Outlook Calendar?
See all 13 articles
Organisation of the meeting
24
How do my prospects book appointments?
How can the recipient interact in the email?
How do I make my calendar appear in my emails?
Is there a list of my clients available on my account?
How can I insert a booking link (on my website, in my email signature, on social media, in automatic emails...)?
See all 24 articles
Modification / Cancellation of the appointment
6
How does my prospect reschedule appointments?
How do I cancel an appointment?
How do I get notified if my prospect reschedules or cancels the appointment?
What happens if a client cancels the appointment?
Can they reschedule an appointment?
See all 6 articles
Notifications
6
What notifications do clients receive?
How am I informed when an appointment is made, changed or cancelled?
How am I notified when a prospect books an appointment with me?
Do I receive a notification when a prospect makes an appointment with me?
Is there a notification system?
See all 6 articles
Secondary Features & Customisation
14
How do I access my email templates?
Can I save email templates?
Can I share my templates?
Do I have access to KPIs?
Which KPIs are available?
See all 14 articles
Others
6
Is the Lodago calendar responsive?
Are the emails sent from Lodago responsive?
How does the client see the calendar in my emails?
Can I export appointment details?
What happens to my appointments if I change my professional calendar?
See all 6 articles
Installation
First steps
11
How do I install the software?
How long does it take to install the software?
Is there a user guide/tutorial?
How do I install the solution on my CRM?
How do I install the Lodago API key?
See all 11 articles
Support
4
Is there an installation fee?
Can I book a demo of your solution?
Are there any onboarding sessions?
Can you install the software for me?
Account & Licenses Management
Your account
15
How do I access my Lodago account?
How do I configure my user account?
Which email address should I use for my Lodago account?
My CRM login address is different from the one I used to create a Lodago account, what are the consequences?
I forgot my password, what should I do?
See all 15 articles
Licenses
10
I have subscribed to multiple licenses, how do I allocate them?
How can I decrease or increase the number of licenses included in my subscription?
How to add or remove seats or administrators?
How do licenses work?
What is an administrator licence?
See all 10 articles
Integration & Prerequisites for using Lodago
Integration
13
With which calendars can I synchronize Lodago?
Which video conferencing softwares can be integrated to the lodago solution?
Which CRMs and softwares is Lodago compatible with?
Do you have an API?
How do I use the Lodago API?
See all 13 articles
International
5
Is Lodago available in all countries?
In which time zone is my calendar displayed?
In which languages is the calendar available?
Is it possible to translate the calendar?
What if the calendar is not available in my client's language?
Access
9
Do I need to be computer literate to use Lodago?
Who is the solution for?
Is the solution available for private individuals as well?
Who can book appointments with me?
Do I need a professional calendar to use Lodago?
See all 9 articles
Tips
Tips
3
How can I make the most of the solution?
Is there a "how to" guide to using the solution in its entirety?
Do you provide advice on how to optimise the solution?
Affiliate Program
Affiliate Program
11
What is the Lodago Partner Program?
Is there a charge for the program?
Do I have to be a Lodago customer to be part of the affiliate program?
What do I have to do to sign up to the affiliate program?
Are there any limitations to the affiliate program?
See all 11 articles
Payment & Invoices
Payment & Invoices
10
What payment methods do you accept?
When I pay by direct debit, do I have access to the solution even if the payment has not yet been received?
How do I update my payment method?
How do I update my credit card details?
How can I update my billing details?
See all 10 articles
Contact/Help
Contact/Support
10
How do I talk to an agent?
What are the different contact methods available to Lodago users?
How can I get help?
I have an urgent problem, what do I do?
I am having difficulties, what can I do?
See all 10 articles
Installation/Usage
6
I use a calendar other than Google Calendar, Outlook Calendar, Microsoft 365, how does it work?
Why do some customers receive a link and not the calendar in the email?
I can't configure my DNS signatures, what should I do?
How do I configure my DNS signatures?
How do I transfer my data from another appointment scheduling software?
See all 6 articles
